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Support Overview

If you require urgent support, call this number:

Outside of normal office hours we use an answering service to handle calls. Please make sure that you advise the service that you wish to make a 'SUPPORT CALL' and need to receive an urgent response.

Making a Support Call

When making a support call, please have the following information available:

• Contact name

• Company name

• Contact telephone number

• Alternate telephone number

• Brief description of your problem

Please make sure that you advise the service that you wish to make a 'SUPPORT CALL' and need to receive a response.

This service will take your details and contact the relevant support person who will in turn call you back within one hour.

Support Invocation (E-mail)

For logistical (spares) requests and non-urgent support issues, our preferred method of contact is e-mail. To raise a support call (invocation) by e-mail create a message with "SUPPORT INVOCATION" and your company name in the SUBJECT line, then send to:   Give the following information:

• Contact name

• Company name

• Contact telephone number

• Alternate telephone number

• Brief description of your problem

If requesting replacement spares, please include the part number and tracking number of the failing part.

A support person will respond to your message.

Escalation Procedure

In the unlikely event that you do not receive a reply within one hour, phone the support line and ask for your call to be escalated. Internal procedures will guarantee a response within the next hour.

In case of any problems with the above number, our 24 hour, 365 day answer service can be contacted directly on:

Ad-Hoc Support Overview

Our support services are available to customers without a support contract on an ad-hoc basis. This service will be chargeable where the call-out, travel time, spares and service time will be charged to the customer.

Ad-hoc support calls will be responded to on a 'best endeavours' basis and contract customers will take priority.

If you require urgent support, call this number:

Outside of normal office hours we use an answering service (people, not a machine) to handle calls. Please make sure that you advise the service that you wish to make a 'SUPPORT CALL' and need to receive an urgent response.