From full hardware maintenance to logistical support and installations to system moves we guarantee to offer a better service at a more attractive price.
Having secured a large volume of spares, we continue to offer maintenance, support, spares and repairs for K-Series customers. Our K-Series customers can be assured that we will continue to support their systems for the entire life of that system.
The manufacturer recently announced that their support of S-Series will cease effective from 2013. Our S-Series customers can be assured that we will continue to offer maintenance, support and spares for S-Series systems for the entire life of that system.
Contracted Hardware Support
For those of you who prefer complete coverage, we offer a choice of two service plans:-
Full Service Agreement - For those who would like assistance with on-site maintenance, this plan includes on-site preventative maintenance and emergency on-site repair service at no additional cost.
Remote Co-operative Agreement - If you have technically competent staff we can train them to act as first line support for your NonStop Himalaya [Tandem] system. With on-site hot spares, this service option reduces your downtime as you do not have to wait for a support technician to visit site or for spares to be delivered.
Ad-hoc Hardware Support
CE Engineering can offer off-contract hardware and software support and system management to cover unforeseen incidents or to provide holiday and sickness coverage.
We offer a professional installation/de-installation service with service level guarantees and an economical price.
Upgrades, including project management where required, can be carried out at a time to suit your production schedule.
We offer a replacement spares service on all model ranges with same day delivery for UK mainland customers.
Repairs can be carried out on all peripheral equipment with advance replacement spares if required.
Every business can experience a serious incident that can prevent it from continuing normal operations. This could be flood, fire, infrastructure failure or a security incident.
We can provide Disaster Recovery solutions tailored to your requirements from a fully managed mirror system based at our facility to a cold standby system in storage ready for deployment.